FAQs

q
Why should I spend money having someone else fulfill my products?
a
This depends on your company. Typically companies begin by sending their products themselves. When this becomes too much of a burden, you have to do the analysis for yourself.

Are you running out of space to store your inventory? How much money will the additional space and staff cost? How much time will you have to spend in the line at the post office to pay retail shipping costs?

We ship out thousands of orders each day. Because of this, we've negotiated some great shipping rates, which we pass on to our clients.

In many cases, your postage savings will be greater than the cost of our fulfillment services, particularly at heavier weights and when shipping internationally.

More importantly, we can save you time and stress. You can get back to what you do best.
q
I only sell a few things a day. Do you have a minimum order quantity?
a
Nope. We know that everyone has to start somewhere. And we appreciate everyone's business. Our clients come to us because they see the value in what we do. We're not going to charge you minimum fees and penalize you for entrusting your business to us.
q
Why should I choose Flying Cloud over another option?
a
We’ve all seen the press about warehouse and fulfillment companies charging too much money and not giving their employees the respect they need to do their jobs. This leads to mistakes and broken products, which leads to wasted money on the company’s part.

According to a study by PCData USA, in 2016, mistakes and mispicks cost each individual warehouse an average of $500,000 a year.

Flying Cloud Fulfillment is different.

With solid working hours, respect for our team members, and passion for our work, each order is given the care and quality it deserves. Our attention to detail leads to fewer mistakes, this saves the warehouse and your company time and money.

Why choose us instead of a stuffy 3PL? Stuffy 3PLs are too large and inflexible to be able to manage and work with a large variety of clients. We’re small and young, which means we are nimble and client-oriented.
q
What is the difference between Warehouses, Fulfillment Center and Distribution Centers, and a Mail House?
a
A Warehouse merely stores your inventory.

A Fulfillment Center gets the orders in and ships them to your customers.

A Distribution Center holds massive amounts of inventory, and distributes products to retailers, like grocery, department, and book stores.

A mail house sends your direct mail campaigns to your supporters.

Flying Cloud Fulfillment has the capacity to be all of these. We can hold your excess inventory and ship your orders to customers. We can send to retail stores and directly to customers and supporters. We also can manage your direct mail campaigns.
q
Do you work with Etsy Shops or Shopify?
a
Absolutely! Flying Cloud Fulfillment can interact with you and your systems however you like. We have clients that sends us spreadsheets daily, and other clients that integrate directly to our systems. We can adapt to anything.
q
Can you handle my Kickstarter project?
a
YES! Crowd-funding campaigns are super exciting and we love being part of them.
q
I don't even know what question to ask.
a
Tell us what you do. Tell us what confuses you. Tell us about a particular pain-in-the-neck. We'll figure out a way to make it easier for you.
q
Once I fill out this Contact Form, you're going to start hounding me with phone calls, aren't you?
a
Nope. We hate unsolicited calls as much as you do. We'll answer your communication via email.

Of course, If you'd like to talk on the phone, we're available!
q
What do you do with customer information?
a
We ship their order to them. That’s it. They're your customers, not ours.

We will never use or share their information for anything else. We can provide a statement about information usage and safety if you require it for GDPR compliance.
q
What are your prices?
a
It varies.

Are all of your orders unique or is it just one item that you ship?

How large is your typical order?

Do your orders require additional padding and cushioning?

Each of our clients have different needs, so we tailor our pricing to suit each customer.

Let us know the details of your business and we will email you back some custom pricing.